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STORE POLICIES
Things You Need to Know
At Natura Organics, we want to offer our customers the best service,
one that makes their experience enjoyable and seamless.
This is why we believe that our store policies should be fair, clear and transparent.
Below you will find a list of all our policies.
If you can't find the information you're looking for, don't hesitate to contact us today!
Our Shipping Policy
We always want to be close to you, and that is why we send our products wherever you are!
For orders of 60€ or more, we offer FREE standard shipping for all online orders delivered to destinations in Europe and the UK (exclusive of any other offers or discounts).
All European orders are expected to be delivered between 4-7 business days after order is dispatched.
Please note: we can only ship to a residential or business addresses and.
We do not accept PO box adresses.
Returns
At Natura Organics we have a very friendly Consumers guarantee Guidelines.
We are happy to offer a store credit on items that are returned to us,
unopened and unused, within 14 days after the date of purchase and the item
being returned within 7 days after contacting us.
If in the rare event an item might arrive broken or faulty, take an immediate photo
and email us within 14 days of receipt to info@naturaorganics.com.
We will then guide you through the returns process.
For returns on our Professional Solutions please
send us directly an email with pictures and details about the defect.
How to proceed?
1. Get in touch
To request a return, please fill out the form below.
2. We’ll contact you!
One of our Customer Service Team Members will contact you via email
with instructions on how to send your item back to us.
3. Pack & Send
Pack carefully your item, including a copy of the approval for the return
email from our Customer Service Team Member, and send it to us!
Then what?
Allow up to 21 days to receive a store credit or to get a replacement of the item.
We hope this was of Service!
If you didn't find the information you were looking for,
read our full Sales & Privacy Conditions below
or please contact us.